John P. Sousa D.M.D.

Reviews about John P. Sousa D.M.D.

• Cassaundra Hawkins

  May, 11 2018
  ★ ☆ ☆ ☆ ☆
  I cannot begin to explain how disappointed I was in my experience at Dr. Sousa's office on June 6, 2014. Never have I been treated so rudely by a dentist or any other professional for that matter. I went in for an Invisalign consultation and expressed to him that I was a serious buyer, interested in getting the treatment started right away. Dr. Sousa did a quick examination of my teeth and determined I would be a good candidate. He was not informative at all, so I repeatedly asked questions that I would have hoped would have automatically been explained by him. Instead, he was cold and even misleading when it came to price. I asked him if the treatment was around $3,000 based on my research and he balked, saying "No! It's more like $5,000." Then he just stared at me as if that was a deal breaker. I then asked him for an actual quote and he disappeared for a while. He came back without any paperwork, mumbling "It would be about $3500 for you." He never acknowledged or explained why he initially quoted me 5K.
  
  He then tried to get me to make a down payment on the treatment without rendering any initial services - not even x-rays or impressions. In fact, when his assistant asked him (in my presence) if she could start my impressions, he stared me down while responding to her and said "No, we're not doing anything today." He then behaved like an auctioneer, asking if I could make an $800 deposit - and when I said no, he said "what about $500?" I asked what my down payment was going toward, since I had not yet received a fee quote in writing and he said verbatim, "You get nothing, you just pay." I was obviously shocked at this statement, so I immediately got up and left his offices, never to return. I'm not sure what kind of scheme Dr. Sousa is running but his unprofessional was excessive to the point of discrimination. Never ever visit this awful place!!

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